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Frequently asked questions
Where is my order confirmation email?
We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.
If you did not receive your order confirmation email, please make sure to check your Spam Folder first.
If you used your Phone Number instead of email at checkout, you will not receive a confirmation email.
Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.
How long before my order ships?
It takes 2 to 6 Business Days to process and ship your order after you place it depending on inventory levels.
You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.
How long does shipping take?
Shipping usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.
Rest assured, we are doing our best to get your order delivered as fast as possible.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I change my address?
In case you made a mistake when entering your delivery address, you can still change it before your order ships.
In some cases, minimal address changes can be applied after the order ships.
Make sure to contact us as soon as possible if you want to change the address.
Track Your Order
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Simply enter your email address and order number below to follow your parcel’s journey in real time.
Get in Touch
We’d love to hear from you! If you have any questions, need support, or just want to say hello, please reach out using the details below.
📧 Email Us
contact@ambern.uk
Please allow 24 to 48 hours for us to reply to your email.
🕒 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
🏢 Registered Address
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.